Cookies policy

Cookies policy

Cookies policy

This website is owned by Silk Voyage

Contact details:

Headquarters SILK VOYAGE

Keltenheuvel 11

B – 2650 Edegem

Affiliated to the Travel Guarantee Fund

Member of VVR, member number is 9813

BTW number: BE 0781.902.038

Our use of cookies on the Website: The Silk Voyage cookies policy is designed to provide you with information on the operation and purpose of the cookies used by Silk Voyage and on how to manage your cookie preferences.

What are cookies?

A cookie is a piece of data stored on a computer, a tablet or a mobile when you browse the Internet. Cookies allow websites to recognise your browser. They are mainly used to store your choices and preferences. They do not cause any type of damage to your device. For example, they can be used to customise the content you view. You may obviously disable or block those types of cookies (please consult the “help” section of your Internet browser for information on how to manage cookies).

How does Silk Voyage use cookies?

When you browse Silk Voyage, you authorise us to collect data on your browsing using an acceptance cookie. That data is then used to propose the most suitable offers to you on the website. Those cookies may be installed by Silk Voyage or by third parties, for web analytics and behavioural retargeting campaigns. The information obtained from those cookies may be retained for up to ten years. As stated above, you may delete your cookies at any time (please consult the “help” section of your Internet browser for information on how to manage cookies). Note: if you decide to block certain cookies, some features of our website will not be available to you. Likewise, if you block certain advertising cookies, this will not remove online advertising. It simply means that the advertising displayed will not be based on your preferences or your user activity anymore and will therefore not be as relevant to you as before.

Which types of cookies does Silk Voyage use?

Strictly necessary cookies: essential for the proper operation of our service. Functionality cookies: allow us to remember your preferences. They are not essential, but we use them to enhance and adapt our content to meet your needs. Performance cookies: allow us to track the way in which you use and browse the website. We collect the following main types of data: the pages you view, open and leave, the type of browser and device you use and information such as the number of clicks on a given page. The data collected remains anonymous and cannot be used to identify you. Advertising cookies: used to display advertisements from Silk Voyage. This is called “behavioural retargeting”. It is based on the browsing information collected and the filters used when searching our website.

How can I manage my cookies?

You may enable or disable the installation of cookies on your terminal through the settings features of your Internet browser. The steps to be taken vary from one browser to another. Detailed instructions can often be found in the Help menu of your browser or you can click on the appropriate link below:

  • For Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies.
  • For Safari™: http://support.apple.com/kb/PH5042.
  • For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647.
  • For Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies.
  • For Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html.

You can also manage your cookie choices on the Your online choices website, published by digital advertising professionals through a European Association called EDAA (European Digital Advertising Alliance) : http://www.youronlinechoices.com/be-nl/.

Data protection

Silk Voyage implements all technical and organisational measures required to protect the personal data in its possession and prevent it from being accessed, altered, destroyed or disclosed.

Our internal IT network, our servers and the Website are protected by technical measures providing the highest level of security for your personal data. Our Website hosting provided by Combell, https://www.combell.com/en/.

Your personal data may only be accessed by Silk Voyage’s employees and data processors for necessary processing, for which you have given your consent.

Any unauthorised intrusion affecting our database generates an immediate alert and the necessary action is then taken.

Requests to access your data or delete your online account. Pursuant to General Data Protection Regulation No. 2016/679, you have the right to request access to and rectification or erasure of your personal data and a restriction of processing, to object to the processing of your data and a right to data portability. To do so you can send your request by sending an email info@silkvoyage.be.

Should you wish to delete your Silk Voyage online account, please go to the “Contact Us” section, click on “Send an email” and our team will be happy to assist you.

Applicable law and competent courts

Belgian law is applicable to this site. In the event of a dispute, only the courts of the district of Antwerp are competent.

Last change of this page: 11/06/2019

Lost your password?